Chinneck Shaw is a member of the Ombudsman Services, a redress scheme, which is designed to deal with a complaint should Chinneck Shaw not be unable to do so.
Ombudsman Services was founded in 2002 to provide independent dispute resolution. They provide an independent, impartial means of resolving disputes outside the courts and operate under appropriate legislation and regulatory authority.
The Royal Institution of Chartered Surveyors (RICS) is the world’s leading professional body for qualifications and standards in land, property and construction. As people, governments, banks and commercial organisations continue to demand more assurance of certified standards and ethics, attaining RICS status is the recognised mark of property professionalism.
The Property Redress Scheme is a straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals. The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.
The National Association of Estate Agents (NAEA) is the UK’s leading professional body for estate agency. Its members practice across all aspects of property both in the UK and overseas, including residential and commercial sales and lettings, property management, business transfer, auctioneering and land. The Association was established with the goal of upholding good practice and high professional standards in the UK.
The Association of Residential Letting Agents is the UK’s foremost professional body for letting agents. Its members are professionals working at all levels of letting agency, from business owners to office employees. ARLA was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.